Job Description
Are you ready to start a new career immediately? San Diego Digital Services is looking for a skilled Technical Support Specialist to join our dynamic team in San Diego, CA.
We are currently hiring for an immediate start date. This role offers a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technology. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want you on our team.
Why Join Us?
• Immediate Hiring Process
• Competitive Pay & Benefits
• Professional Development Opportunities
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets efficiently and accurately.
- Install, configure, and maintain workstations, printers, and mobile devices.
- Conduct regular system updates, patches, and security audits to ensure system integrity.
- Collaborate with cross-functional teams to improve IT processes and user satisfaction.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA A+ certification is a plus.