Job Description
Join our award-winning team in Fort Worth and start working immediately! We're seeking energetic Customer Service Representatives to deliver exceptional experiences for our clients. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for career changers and experienced professionals alike. Work in our modern downtown office with flexible scheduling options. Apply today to begin your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service issues efficiently
- Update customer records in CRM systems
- Collaborate with support teams for complex cases
- Meet performance metrics for response times
- Document all interactions accurately
- Identify upsell opportunities through consultative selling
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work in fast-paced environment
- Strong problem-solving abilities
- Flexible availability including weekends
- Bilingual (English/Spanish) a plus