Job Description
Join Detroit's fastest-growing tech support team and launch your career immediately! We're seeking motivated entry-level professionals to deliver exceptional customer experiences in a dynamic, fast-paced environment. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team culture dedicated to your success. Start your journey with us today and build a foundation for long-term career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with senior team members to escalate complex issues
- Meet daily performance metrics including response times and resolution rates
- Continuously update product knowledge through training modules
- Provide feedback to improve customer service processes
Qualifications
- High school diploma or equivalent required; college degree preferred
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Willingness to work flexible hours including weekends
- Positive attitude and commitment to customer satisfaction
- No prior experience necessary – training provided