Job Description
We are seeking a highly skilled IT Support Specialist to join our dynamic team in Memphis, TN. At Memphis Tech Solutions, we are committed to delivering exceptional technical support to our clients and employees. This is an excellent opportunity for a tech enthusiast to advance their career in a stable and growing local company.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Modern, collaborative work environment.
- Professional development and certification reimbursement.
- Opportunity to work on cutting-edge technology projects.
If you are a problem-solver who thrives in a fast-paced setting, we want to meet you.
Responsibilities
- Provide Tier 2/3 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network infrastructure issues.
- Manage and maintain IT asset inventory and software licensing.
- Install, configure, and troubleshoot operating systems (Windows 10/11) and productivity software.
- Monitor system performance and proactively address potential outages.
- Document technical procedures and maintain a knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of professional experience in IT support or Help Desk.
- CompTIA A+ certification is highly preferred.
- Strong working knowledge of TCP/IP networking, Active Directory, and Microsoft Office Suite.
- Excellent troubleshooting skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users clearly.