Job Description
Join our dynamic team in Cleveland and jumpstart your IT career immediately! TechSolutions Inc. is a rapidly growing tech firm seeking passionate IT Support Specialists to deliver exceptional service to our diverse client base. With competitive compensation, comprehensive benefits, and a culture that values innovation, this is your chance to grow professionally while making an impact in the heart of Ohio's tech scene.
Responsibilities
- Provide timely technical support for hardware, software, and network systems
- Diagnose and resolve IT issues across Windows and macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain cloud infrastructure solutions
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT workflows
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- Strong knowledge of network protocols and security best practices
- Proficiency in Active Directory, Azure AD, and cloud services
- Certifications (CompTIA A+, Network+) preferred
- Excellent problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for on-site client visits