Job Description
Join our dynamic team at TechSolutions Inc. and become a critical part of our IT infrastructure! We're urgently seeking a Tech Support Specialist to provide exceptional technical assistance to our growing client base in Mesa, AZ. This is a high-impact role offering immediate start and competitive benefits. If you're passionate about solving complex technical challenges and thrive in a fast-paced environment, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, mobile, and cloud platforms
- Provide Tier 2/3 support via phone, email, and remote access tools
- Install, configure, and maintain network infrastructure components
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with development teams to resolve system-wide issues
- Train end-users on new technologies and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of technical support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification preferred
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk) and remote tools
- Excellent communication skills and customer service orientation