Job Description
Are you ready to start a rewarding career immediately? Horizon Tech Systems is seeking a highly motivated IT Support Specialist to join our growing team in El Paso, TX. We offer competitive pay, comprehensive benefits, and a dynamic work environment. If you are looking for immediate hire jobs in El Paso and want to make an impact, apply today!
As a key member of our IT team, you will be responsible for ensuring our employees have the technical support they need to succeed. We value quick problem-solving skills and a customer-first attitude.
Why Join Us?
- Immediate Start: Onboard and begin contributing from week one.
- Competitive Salary: $55k - $70k DOE.
- Growth Opportunities: Clear path for advancement within the IT department.
Responsibilities
- Provide Tier 2 technical support to internal staff via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and security protocols to ensure data protection.
- Assist in the deployment of new hardware, software updates, and OS migrations.
- Document all technical issues, resolutions, and standard operating procedures.
- Collaborate with the Network Administrator to maintain a stable IT infrastructure.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in IT support, help desk, or a similar role.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a customer-focused approach.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Willingness to be on-call for critical system issues when necessary.