Job Description
Are you a tech-savvy problem solver looking for your next big opportunity?
Apex Digital Solutions is hiring immediately for a dynamic IT Support Specialist in Charlotte, North Carolina. We are seeking a dedicated professional to join our growing team and provide top-tier technical assistance to our clients.
As a key member of our support staff, you will play a crucial role in ensuring our technology infrastructure runs smoothly. We offer a competitive benefits package, a collaborative work environment, and a clear path for career advancement.
Why Join Us?
- Start Immediately: Don't wait—begin making an impact right away.
- Competitive Pay: Earn between $60,000 and $85,000 depending on experience.
- Growth: Access ongoing training and professional development opportunities.
Responsibilities
- Provide Tier 2/3 Technical Support: Troubleshoot hardware, software, and network issues for end-users via phone and ticketing systems.
- Manage Helpdesk Tickets: Prioritize and resolve incoming support requests efficiently within established SLAs.
- Hardware & Software Management: Install, configure, and maintain workstations, printers, and mobile devices.
- Onboarding Support: Assist in the setup of new employee workstations and ensure proper access rights are granted.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations.
- Collaboration: Work closely with the engineering team to identify recurring issues and propose long-term solutions.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science, IT, or related field preferred.
- Experience: 1-3 years of professional experience in IT support, help desk, or a similar technical role.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, Active Directory, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven track record of resolving technical issues quickly and accurately.
- A+ Certification: CompTIA A+ or equivalent certifications are a plus but not mandatory.