Job Description
Join our dynamic team in Detroit and make an immediate impact! TechSprint Solutions is urgently hiring an IT Support Specialist to join our innovative workforce. If you're ready to start your career journey without delay, this is your golden opportunity. We offer a collaborative environment, cutting-edge technology, and competitive benefits designed to support your professional growth. Apply today and become part of Detroit's thriving tech scene!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Manage Active Directory, network configurations, and cloud services
- Install, configure, and troubleshoot end-user devices
- Document IT processes and maintain service desk tickets
- Collaborate with cross-functional teams on system deployments
- Implement security protocols and data protection measures
- Conduct employee training on IT best practices
Qualifications
- 3+ years of IT support experience in Windows/Linux environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Azure/O365 and cloud infrastructure
- Strong problem-solving and diagnostic abilities
- Excellent communication and customer service skills
- Experience with ServiceNow or ITSM tools
- Bachelor's degree in Computer Science or related field
- Ability to work flexible hours including on-call rotations