Job Description
Are you searching for Full Time Jobs in New York? TechNova Corp is currently holding Walk-in Interviews for a skilled IT Support Specialist to join our growing team in Manhattan. We are looking for a dedicated professional to ensure our infrastructure runs smoothly and our employees receive top-tier technical assistance.
As a leader in the tech industry, we offer competitive benefits, a dynamic work environment, and a clear path for career advancement. If you are ready to take your career to the next level in NYC, this is the opportunity you have been waiting for.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and maintain the company's local area network (LAN), wireless networks, and peripherals.
- Perform system backups, restore operations, and assist with disaster recovery planning.
- Respond to and resolve incoming helpdesk tickets within established Service Level Agreements (SLAs).
- Conduct regular system security audits, patch management, and antivirus updates.
- Train non-technical staff on new software applications and internal systems.
- Collaborate with vendors and third-party service providers to resolve complex technical issues.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Minimum of 2 years of experience in IT support, helpdesk, or a similar technical role.
- Strong working knowledge of Windows, Linux, and macOS operating systems.
- Excellent problem-solving skills with the ability to troubleshoot complex technical scenarios.
- Strong verbal and written communication skills to interact with diverse users.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.