Job Description
We are looking for a talented and dedicated IT Support Specialist to join our team in Austin, Texas. This is an excellent opportunity for professionals who want weekly pay and the flexibility to start immediately. At Apex Tech Solutions, we value our employees and offer a dynamic work environment where your technical skills are put to the test.
In this role, you will be the first point of contact for technical issues, ensuring our organization runs smoothly and efficiently. We offer a competitive benefits package and a culture that promotes growth and innovation.
Responsibilities
- Provide tier-one technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve help desk tickets in a timely and professional manner.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and peripherals.
- Perform regular system maintenance, including backups, updates, and security patches.
- Assist in the onboarding process for new employees, setting up their workstations and accounts.
- Collaborate with senior IT staff to implement new technology solutions and improve infrastructure.
- Maintain accurate documentation of all technical issues and resolutions.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with network troubleshooting, TCP/IP, and basic hardware repair.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Willingness to work flexible hours and start immediately upon hiring.