Job Description
Launch your tech career with TechSolutions Inc., Cleveland's leading IT innovator! We're seeking passionate entry-level professionals to join our dynamic support team. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Work in a collaborative environment where your growth is prioritized, and contribute to cutting-edge projects serving Fortune 500 clients. Join us in shaping Cleveland's digital future!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and maintain IT service tickets
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on system upgrades and migrations
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs for equipment handling