Job Description
Join our dynamic team as an entry-level IT Support Specialist in sunny Long Beach! We're seeking motivated individuals passionate about technology to help maintain our clients' digital infrastructure. This role offers hands-on experience with cutting-edge systems while receiving mentorship from industry experts. Enjoy competitive compensation, comprehensive benefits package, and opportunities for career growth in one of California's most vibrant coastal cities.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service logs
- Collaborate with senior team on network security protocols
- Assist with onboarding new employees with tech setup
- Monitor system performance and identify optimization opportunities
- Participate in cross-departmental tech initiatives
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- CompTIA A+ certification preferred but not required
- Valid California driver's license for occasional on-site visits