Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Silicon Valley! We're seeking motivated entry-level professionals to deliver exceptional technical support to our dynamic team. Enjoy immediate start opportunities, comprehensive training, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers with foundational tech skills. Work alongside industry experts while supporting cutting-edge projects in San Jose's vibrant tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and software applications
- Monitor system performance and maintain network documentation
Qualifications
- Associate's degree or equivalent in IT/Computer Science (or relevant experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service skills with ability to explain technical concepts simply
- Problem-solving aptitude and attention to detail
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation
- Ability to lift 20 lbs for equipment maintenance