Job Description
Are you a tech-savvy individual looking to kickstart your career in the heart of Oklahoma City? TechHorizon Solutions is seeking a motivated Junior IT Support Specialist to join our elite team. We believe in nurturing talent, which is why we offer a comprehensive, paid training program designed to turn eager learners into certified IT professionals.
In this role, you will be the first point of contact for our internal staff, ensuring seamless technology operations. You will work closely with senior engineers to resolve technical issues, manage hardware deployments, and contribute to our modern digital infrastructure. If you are passionate about technology and ready to grow in a fast-paced environment, we want to meet you.
Responsibilities
- Provide exceptional first-level technical support to employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, operating systems, and connectivity problems.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Maintain accurate and up-to-date records of all technical incidents and service requests in our CRM.
- Collaborate with the IT team to identify trends and implement solutions that improve user experience.
- Participate in the installation and configuration of new software applications and security patches.
Qualifications
- High school diploma or equivalent (Associate's degree in IT, Computer Science, or related field is a plus).
- Basic understanding of Windows and Mac operating systems, including file management and navigation.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- A customer-first mindset and a genuine eagerness to learn and solve problems.
- Ability to lift and carry computer equipment and peripherals as needed.
- Valid driver's license and access to reliable transportation is preferred.