Job Description
Are you ready to kickstart your career in the tech industry? Apex Innovations is seeking a motivated Junior Technical Support Specialist to join our dynamic team in Las Vegas. We are a leading provider of digital solutions, and we are looking for individuals who are eager to learn, solve complex problems, and provide exceptional user support.
This is an incredible opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced, high-growth environment. You will work directly with our engineering team to troubleshoot issues and implement solutions that drive our business forward.
Responsibilities
- Provide first-level technical support to internal employees and external clients via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including operating systems, printers, and network connectivity.
- Document technical procedures and troubleshooting steps in our centralized knowledge base.
- Collaborate with senior technicians to escalate complex issues and ensure timely resolution.
- Conduct training sessions for new employees on company software and internal tools.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a focus on customer service.
- Willingness to work flexible hours, including occasional on-call rotation.