Job Description
We are currently hiring for Junior Technical Support Specialists in San Diego, CA, and New York, NY. This is an excellent opportunity for individuals looking to start a career in the IT industry with no prior experience required. We provide comprehensive on-the-job training and mentorship.
Why Join Us?
- Walk-in Interviews: No appointment needed; just walk in and speak with our hiring managers directly.
- Career Growth: Fast-track promotion opportunities to Senior Support and Management roles.
- Competitive Pay: Hourly wage plus performance bonuses and health benefits.
- Flexible Schedules: Day, evening, and weekend shifts available.
If you are a quick learner with a passion for technology and customer service, we want to meet you today.
Responsibilities
- Provide friendly and professional technical support to end-users via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues for clients.
- Document all technical support activities and customer interactions accurately.
- Assist in the setup and configuration of new computer systems and peripherals.
- Escalate complex technical issues to senior technicians when necessary.
- Stay updated on the latest software updates and company policies.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and understanding of operating systems (Windows, macOS).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Able to pass a basic background check and drug screen.
- Willingness to work in a fast-paced, team-oriented environment.
- Reliable transportation to and from the office.