Job Description
Join our dynamic Las Vegas team as a Customer Service Representative and become the heart of our client interactions. We're seeking passionate locals who thrive in fast-paced environments and want to make a real impact. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our expanding Nevada operations.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with exceptional professionalism
- Resolve customer concerns using problem-solving techniques and empathy
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvements based on customer feedback
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Proficiency with CRM software and MS Office Suite
- Fluent in English (bilingual Spanish a plus)
- Local Las Vegas residency preferred