Job Description
Join the Team at MetroConnect Services!
We are currently seeking a dedicated Local Customer Service Representative to join our fast-paced team in Los Angeles. If you are looking for stable, rewarding careers in Ohio or California, this is your opportunity to work with a leading local business.
We pride ourselves on delivering exceptional service to our community. As a representative, you will be the face of our company, ensuring our clients receive the best support possible. We offer a modern work environment, competitive benefits, and opportunities for growth.
Why Choose Us?
- Competitive hourly wage with performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Modern office amenities in the heart of LA
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Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on resolution.
- Process orders, returns, and account updates accurately and efficiently.
- Build and maintain strong relationships with local clients to ensure retention.
- Identify opportunities to upsell products and services to existing customers.
- Collaborate with the logistics team to resolve delivery issues in the LA area.
- Maintain accurate records of customer interactions in our CRM system.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 2 years of experience in customer service or sales.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency with Microsoft Office Suite and CRM software.
- Valid driver's license and reliable transportation.