Job Description
Join our thriving Jacksonville team as a Local Customer Service Specialist! We're seeking passionate individuals dedicated to delivering exceptional experiences to our community. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and want to make a real impact locally, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems
- Collaborate with local teams to improve service quality
- Process transactions and maintain accurate documentation
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (local travel may be required)
- Pass background check and drug screening