Job Description
Join Austin's fastest-growing community-focused employer! LocalHire Solutions is seeking passionate Customer Service Specialists to support our expanding client base across Texas. This is your opportunity to build a rewarding career while making a tangible impact on local businesses and residents. We offer competitive compensation, comprehensive benefits, and a supportive work environment designed for professional growth.
As a key member of our customer success team, you'll be the face of our brand, delivering exceptional service that keeps our community thriving. Our training program ensures no experience is necessary – we provide all the tools you need to succeed. Apply today and start your journey with a company that values local talent and invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to enhance service delivery
- Identify opportunities for process improvements and customer satisfaction
- Participate in community outreach initiatives representing our brand
- Meet monthly performance metrics for resolution times and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or equivalent training
- Strong communication skills with clear, professional articulation
- Proficiency in Microsoft Office and basic CRM software
- Ability to work flexible hours including weekends as needed
- Valid Texas driver's license (for occasional off-site duties)
- Passion for helping others and building community connections
- Detail-oriented with strong organizational abilities