Job Description
Join our dynamic team at Memphis Community Services and become the heartbeat of our local operations! We're seeking passionate individuals to serve our vibrant Memphis community with excellence. As a Local Customer Service Specialist, you'll be the friendly face that transforms interactions into lasting relationships. Enjoy competitive pay, comprehensive benefits, and a workplace culture that values growth and community impact. Apply today and start your rewarding career journey in the heart of Memphis!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve customer inquiries efficiently while maintaining high satisfaction scores
- Process transactions and maintain accurate records using our CRM system
- Collaborate with cross-functional teams to improve service delivery
- Act as community ambassador by promoting local events and initiatives
- Identify process improvements and implement solutions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficient with Microsoft Office and CRM software
- Valid Tennessee driver's license (for occasional field visits)
- Pass background check and drug screening