Job Description
Are you looking for local jobs near me hiring now? Apex Support Solutions is seeking a driven Customer Support Specialist to join our dynamic team in Chicago, Illinois. We are committed to providing top-tier service and are currently expanding our operations to find talent across Texas and Illinois.
This is a fantastic opportunity for those seeking careers in Illinois with immediate openings. We offer a competitive benefits package and a collaborative work environment.
Our Mission: To deliver exceptional support that exceeds customer expectations through expertise, empathy, and efficiency.
Responsibilities
- Handle inbound and outbound customer inquiries regarding products and services.
- Resolve technical issues and troubleshoot problems via phone, email, and live chat.
- Maintain a high level of customer satisfaction (CSAT) scores.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with cross-functional teams to identify process improvements.
- Assist in training new hires and mentoring junior staff members.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service or technical support is required.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection for remote or hybrid work options.