Job Description
Join Our Night Shift Team in Tampa, FL!
Are you looking for a stable night shift job near you? Apex Customer Solutions is currently hiring and hosting walk-in interviews today! We are seeking dedicated individuals to join our support team and help us deliver exceptional service around the clock.
Don't miss this opportunity to work in a dynamic environment with competitive pay and great benefits. Bring your resume and join us immediately!
Responsibilities
- Manage a high volume of inbound and outbound customer calls during evening shifts.
- Resolve customer inquiries, complaints, and technical issues with patience and professionalism.
- Accurately document all interactions and updates within the CRM system.
- Collaborate with the day shift team to ensure seamless operational continuity.
- Maintain a professional demeanor and adhere to all company policies and scripts.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Must be available to work night shifts (e.g., 6:00 PM – 3:00 AM).
- Strong verbal communication and active listening skills.
- Basic computer literacy and ability to navigate multiple software platforms.
- Ability to work independently and remain focused during quiet hours.