Job Description
Are you looking for a stable, high-impact role with excellent pay and benefits on the night shift? Apex Logistics & Support is currently hiring for our state-of-the-art Phoenix facility. We pride ourselves on operational excellence and are looking for dedicated individuals to join our 24/7 support team.
As a Night Shift Customer Service Representative, you will play a crucial role in ensuring our clients receive top-tier support during off-hours. We offer a modern work environment, comprehensive health benefits, and a clear pathway for career advancement.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve complex customer issues with a focus on empathy and efficiency.
- Document all interactions accurately in our CRM system.
- Collaborate with day-shift teams to ensure seamless issue resolution.
- Maintain a high level of product knowledge and operational procedures.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience preferred (entry-level candidates with strong soft skills considered).
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong written and verbal communication skills in English.
- Basic computer proficiency and typing skills.