Job Description
Are you a motivated individual seeking a flexible part-time opportunity in Memphis, TN? Apex Support Solutions is currently hiring Customer Service Associates to join our expanding team. We offer competitive pay, a supportive work environment, and the chance to start working immediately.
As a key member of our team, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. If you are looking for a job that fits your schedule and offers growth potential, apply today!
Responsibilities
- Handle Inquiries: Assist customers via phone, email, and live chat with product information and order status.
- Resolve Issues: Investigate and troubleshoot customer complaints to ensure 100% satisfaction and retention.
- Data Entry: Maintain accurate and up-to-date customer records in our CRM system.
- Process Orders: Process returns, exchanges, and new orders accurately and efficiently.
- Team Collaboration: Work closely with the sales and logistics team to ensure smooth operations.
- Performance Metrics: Meet or exceed daily call volume and quality assurance standards.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus, but we are willing to train the right candidate.
- Skills: Strong verbal and written communication skills.
- Computer: Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Attitude: Professional, friendly, and a genuine desire to help others.
- Availability: Ability to work flexible hours, including weekends and holidays.