Job Description
Are you a night owl looking for a stable career with growth opportunities? Apex Support Solutions is expanding our operations in Austin, TX, and we are looking for motivated individuals to join our elite night shift team. We pride ourselves on delivering top-tier support to our clients 24/7 and are seeking dedicated professionals to help us maintain our high standards.
In this role, you will be the first line of defense for our valued clients, ensuring their concerns are resolved efficiently and professionally. You will work in a collaborative environment that values work-life balance and offers comprehensive benefits. Join us and become a key part of a team that never sleeps, so you can enjoy your days.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat during night hours.
- Resolve complex technical issues and provide accurate information to clients.
- Maintain detailed and accurate records of all interactions and transactions in the CRM system.
- Collaborate with the day shift team to ensure seamless continuity of support.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work rotating night shifts, including weekends and holidays.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.