Job Description
Are you looking for immediate employment in Georgia? Apex Support Solutions is currently hiring for Night Shift Customer Service Representatives in Atlanta. We are hosting walk-in interviews daily for motivated candidates ready to join a high-performing team. This is an excellent opportunity for those seeking stability and growth in a 24/7 operational environment.
We pride ourselves on providing top-tier support to our clients and value our team members. If you have excellent communication skills and a reliable work ethic, we want to meet you.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid training and career advancement opportunities.
- Safe and modern work environment.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat during night shifts.
- Assist customers with product information, account troubleshooting, and issue resolution in a professional and empathetic manner.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and knowledge sharing.
- Adhere to all company policies, quality standards, and compliance regulations.
- Identify opportunities to upsell products or services to meet departmental KPIs.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call center, or retail is highly preferred.
- Must be available to work night shifts, including weekends and holidays.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal communication and active listening skills.
- Ability to work independently with minimal supervision and maintain a professional demeanor.