Job Description
Welcome to Apex Support Solutions, a leader in customer experience and technical support. We are urgently hiring for our high-volume night shift team in Philadelphia, PA. This is a fantastic opportunity for individuals looking for stability, growth, and a competitive pay structure. We value our team members and offer a comprehensive benefits package, including health insurance, paid time off, and performance bonuses. Join us and take control of your career today.
Why Choose Us?
- Competitive hourly wage with shift differential.
- No experience necessary; full training provided.
- Supportive and inclusive work culture.
- Opportunities for advancement within the company.
Responsibilities
- Manage incoming customer calls and inquiries during night hours with a focus on resolution.
- Assist customers with technical troubleshooting and account management issues.
- Maintain accurate records of all interactions in the CRM database.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and safety guidelines.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or equivalent GED required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal communication skills and a friendly, professional demeanor.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently with minimal supervision.
- Reliable transportation and punctual attendance.