Job Description
Are you a high performer who thrives in the quiet hours? We are seeking a dedicated Night Shift Customer Success Manager to join our elite team in San Diego, CA.
At Apex Global Logistics, we understand that exceptional service requires exceptional people. We are looking for individuals who can manage critical operations and client relationships during our night cycles. Join us and enjoy a stable schedule, competitive night differential pay, and a culture that values your contribution to our 24/7 success.
Why Join Us?
- Night Differential Pay: Earn up to 15% more for working overnight shifts.
- Comprehensive Benefits: Medical, Dental, Vision, and 401(k) matching starting day one.
- Professional Growth: Clear pathways to management and leadership roles.
The Role
As a Night Shift Customer Success Manager, you will be the face of our company during our operational peak. You will resolve complex logistics issues, manage client escalations, and ensure our supply chain remains uninterrupted while the rest of the world sleeps.
Responsibilities
- Manage and nurture client relationships during night operations to ensure high satisfaction scores.
- Resolve complex logistics tickets and operational issues efficiently within SLA guidelines.
- Monitor system performance and troubleshoot technical anomalies specific to night-cycle protocols.
- Communicate effectively with cross-functional day-shift teams to hand off critical information seamlessly.
- Conduct nightly audits of shipping data and documentation for accuracy and compliance.
- Proactively identify process improvements to enhance night-shift operational efficiency.
Qualifications
- Minimum of 2 years of experience in customer support or logistics management.
- Proven ability to work independently and maintain high productivity during night shifts.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Excellent written and verbal communication skills.
- Proficiency in CRM software (Salesforce, Zendesk, or similar) and MS Office Suite.
- Reliable transportation for on-call emergency coverage.