Job Description
Are you looking for a flexible part-time opportunity in the heart of Georgia? Apex Solutions Group is seeking dedicated individuals to join our dynamic team and deliver exceptional service to our valued clients. We pride ourselves on a modern, inclusive, and fast-paced environment where every team member plays a crucial role in our success.
As a Part-Time Customer Service Representative, you will be the face of our brand, ensuring our customers receive the support they need with efficiency and a smile. This role is perfect for students, retirees, or anyone seeking a work-life balance without sacrificing professional growth.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Professional Development: Access to training programs and career advancement opportunities.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately and efficiently using our CRM software.
- Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
- Maintain a deep knowledge of our products and services to provide accurate information to clients.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Document all customer interactions and transactions in the internal database.
- Identify and escalate complex issues to the appropriate department promptly.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Proven experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be reliable, punctual, and possess a positive attitude.
- Experience with conflict resolution and de-escalation techniques.