Job Description
Are you looking for a stable night shift job in Phoenix, AZ? Apex Support Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team. If you thrive in a fast-paced environment and want to make a difference while working during the night, we want to hear from you!
As a leader in the customer service industry, we offer competitive pay, comprehensive benefits, and a supportive work culture. Don't miss this chance to advance your career in Phoenix.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on accuracy and speed.
- Troubleshoot technical issues and provide clear solutions to clients.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Resolve escalated complaints professionally and efficiently.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or call center operations.
- Ability to work independently during the night shift.
- Strong communication and active listening skills.
- Basic computer literacy and proficiency with CRM software.
- Must be willing to work rotating shifts if required.