Job Description
Are you looking for a stable night shift job in Oakland? We are currently seeking dedicated professionals to join our elite night shift team. This is a fantastic opportunity to work in a dynamic environment with competitive pay, comprehensive benefits, and a supportive culture.
As a Night Shift Customer Support Specialist, you will play a critical role in ensuring our clients receive exceptional service 24/7. If you thrive in the evening hours and want to make a real impact, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($22.00 - $28.00)
- Comprehensive health, dental, and vision insurance
- Shift differential pay for night work
- Professional development and career growth opportunities
Responsibilities
- Provide Technical Support: Assist customers with product inquiries and technical troubleshooting during night hours.
- Monitor Systems: Proactively monitor system performance and resolve critical issues to ensure minimal downtime.
- Communication: Maintain clear and professional communication with internal teams and external clients via phone and email.
- Documentation: Accurately log support tickets, customer feedback, and technical resolutions in the CRM system.
- Problem Solving: Quickly identify and resolve complex issues to maintain high customer satisfaction scores.
- Collaboration: Work closely with day-shift managers to hand over critical issues and ensure seamless operations.
Qualifications
- Experience: 1-2 years of experience in customer support, technical help desk, or a related field.
- Availability: Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Education: High school diploma or GED required; Associate’s degree or technical certification preferred.
- Skills: Strong problem-solving skills and the ability to work independently with minimal supervision.
- Communication: Excellent verbal and written communication skills in English.
- Technical: Proficient with basic computer software and internet navigation.