Job Description
Are you a high-energy night owl ready to make an impact?
We are a leading technology solutions provider seeking a Night Shift Customer Support Specialist to join our elite team in Austin, TX. If you thrive in a fast-paced environment and enjoy helping others succeed, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $19.50 and $24.50 per hour.
- Flexible Schedule: Enjoy your days off while we work.
- Growth Opportunities: Clear paths for advancement within the company.
Don't miss this chance to secure a stable position with a top-tier employer in the heart of Texas.
Responsibilities
- Monitor incoming support tickets and respond to customer inquiries via email and chat during night hours.
- Resolve complex technical issues and escalate critical problems to the appropriate senior team members.
- Accurately update and maintain customer records in our CRM database.
- Provide detailed instructions and training to customers to ensure product satisfaction.
- Collaborate with the day-shift team to ensure a seamless transition of ongoing cases.
- Conduct quality assurance checks on support interactions to maintain high service standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support is highly desirable.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong typing speed and accuracy (minimum 45 WPM).
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Excellent problem-solving skills and a patient, professional demeanor.