Job Description
Are you looking for a rewarding career with a modern company? We are currently seeking a dedicated Night Shift Customer Support Representative to join our team in Charlotte, NC.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service 24/7. We offer a competitive salary, comprehensive benefits, and a positive work environment that values work-life balance. If you thrive in a fast-paced setting and want to make a real impact, apply today.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00
- Comprehensive health, dental, and vision insurance
- Flexible schedule options
- Opportunities for career advancement within the company
Responsibilities
- Monitor and respond to customer inquiries via email, chat, and phone during the night shift hours.
- Resolve technical issues and troubleshoot product-related problems efficiently to ensure customer satisfaction.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the Day Shift team to ensure seamless continuity of support and communication.
- Identify trends in customer feedback and suggest process improvements to enhance the overall service experience.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous experience in customer support, technical helpdesk, or a related field.
- Strong written and verbal communication skills with a focus on clarity and professionalism.
- Ability to work independently and reliably during night hours.
- Reliable internet connection and a quiet workspace are required.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.