Job Description
Are you looking for a rewarding career with a company that values your time and dedication?
We are seeking a Night Shift Customer Support Specialist to join our growing team in Indianapolis, Indiana. If you thrive in a quiet, efficient environment and want to start a new career immediately, this is the perfect opportunity for you.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service around the clock. Enjoy the perks of working the night shift, including a quieter workspace, no commute during rush hour, and potential for overtime pay.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Immediate Start: Don't wait weeks for a background check; we start our best candidates today.
- Full Benefits: Medical, dental, and vision insurance available after 90 days.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Accurately document customer interactions and account details in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to the appropriate department.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) on a full-time basis.
- Previous customer service experience is preferred but not required for enthusiastic applicants.
- Excellent written and verbal communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Must pass a background check and drug screening.