Job Description
Are you ready to join a dynamic team and secure a stable position with a premium tech firm? Apex Digital Solutions is currently seeking a dedicated Night Shift Customer Support Specialist to join our operations in New York City. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment that values your time and contribution.
In this role, you will be the first point of contact for our clients during our peak operational hours, ensuring seamless communication and problem resolution. We are looking for individuals who thrive in fast-paced environments and are available for night shifts.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Scheduling: Stable night shift schedules with weekend options.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Office: Located in the heart of Midtown Manhattan.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and chat during night shifts.
- Provide accurate product information and troubleshoot technical issues for clients.
- Maintain detailed records of all customer interactions in the CRM system.
- Collaborate with the day shift team to ensure continuity of service and resolve escalated issues.
- Adhere to all company policies, quality standards, and compliance regulations.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Bilingual (English/Spanish) is a plus but not mandatory.