Job Description
Join Houston Community Solutions as an Entry-Level Customer Service Specialist and kickstart your career in the heart of Texas! We're seeking passionate individuals to deliver exceptional support to our growing client base. This role offers comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to grow in customer relations and communication skills.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions and maintain accurate customer records in CRM systems
- Collaborate with internal teams to resolve complex customer concerns
- Contribute to process improvement initiatives to enhance customer satisfaction
- Participate in ongoing training to develop product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends if required
- Valid Texas driver's license for occasional local travel