Job Description
Are you looking for Night Shift Jobs in Florida that offer stability and growth? Horizon Support Group is currently hosting Walk-in Interviews for our elite night shift team in Miami. If you thrive in a fast-paced environment and want to start earning immediately, this is your opportunity.
We are seeking dedicated professionals to join our 24/7 support center. Whether you are an experienced agent or a motivated newcomer, we provide comprehensive training and a culture that rewards hard work. Don't miss out on this chance to join a top-tier company!
Responsibilities
- Manage high-volume inbound and outbound customer calls during evening hours.
- Resolve customer inquiries and complaints with a focus on 100% satisfaction.
- Document all interactions accurately in the CRM system.
- Collaborate with team leads to improve operational efficiency.
- Ensure strict adherence to company policies and compliance standards.
- Escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED equivalent required.
- Must have reliable transportation for night shift commutes.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work flexible night schedules (6:00 PM - 3:00 AM).
- Basic computer proficiency and typing speed of 35+ WPM.