Job Description
We are looking for a highly skilled Technical Support Specialist to join our night shift operations in Tucson, AZ. If you are searching for local jobs that offer excellent stability and growth, this is your opportunity to advance your career in a dynamic tech environment.
As part of our 24/7 support team, you will play a critical role in maintaining system uptime and ensuring our clients receive seamless service even after hours.
Responsibilities
- Monitor server health and troubleshoot critical technical issues during night operations.
- Resolve help desk tickets and provide technical support to internal and external users.
- Execute routine system backups, security patches, and maintenance tasks.
- Document technical issues and solutions in the knowledge base for the day shift team.
- Collaborate with cross-functional teams to improve night shift workflows.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong proficiency in Windows and Linux operating systems.
- Excellent problem-solving skills and ability to work independently.
- Willingness to work night shifts, including weekends and holidays.
- Strong communication skills, both written and verbal.