Job Description
Are you a tech-savvy professional seeking a high-impact role on the night shift? Apex Digital Solutions is currently hiring a dedicated Night Shift IT Support Specialist to join our elite team in Jacksonville, FL.
We are looking for a problem-solver who thrives in a 24/7 operational environment. This is a fantastic opportunity for someone who wants to make a tangible difference in our clients' technical infrastructure while enjoying a premium night shift differential.
Benefits Include:
- Competitive hourly wage ($18 - $25/hr).
- Immediate start with walk-in interviews available.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues during night operations.
- Manage and prioritize incoming help desk tickets to ensure rapid resolution times.
- Monitor server health and perform essential maintenance tasks to ensure 99.9% uptime.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the day shift team to ensure seamless continuity of service.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2 years of experience in IT support, help desk, or technical operations.
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows and Linux operating systems.
- Excellent communication skills and a customer-centric attitude.