Job Description
We are currently seeking a dedicated and detail-oriented Night Shift Technical Support Specialist to join our dynamic team in San Diego, CA. This is a prime opportunity for those searching for job openings near me with immediate walk-in interviews available.
As part of our support team, you will play a crucial role in maintaining our high service standards while working in a flexible night shift environment. We offer a competitive salary, comprehensive benefits, and a pathway for career advancement.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat during night operations.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Document all interactions and technical resolutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and continuity.
- Monitor system performance and alert supervisors to any critical issues.
- Maintain a professional and empathetic demeanor when handling high-volume inquiries.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in customer support or technical troubleshooting (1+ years preferred).
- Strong ability to work rotating night shifts (6:00 PM - 3:00 AM).
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic operating systems.