Job Description
Are you a night owl seeking a stable, high-impact career? Apex Data Systems is currently hiring a Night Shift Technical Support Specialist to join our San Jose team. In this role, you will ensure the seamless operation of our critical infrastructure while enjoying the benefits of a quiet, focused work environment.
We pride ourselves on being a premier employer in the Silicon Valley area, offering competitive benefits, career growth opportunities, and a schedule designed for work-life balance.
Responsibilities
- Monitor Infrastructure: Oversee server health, network traffic, and system performance during off-peak hours to ensure 99.9% uptime.
- Ticket Management: Prioritize and resolve incoming technical support tickets from internal stakeholders and external clients with speed and accuracy.
- Maintenance Tasks: Execute scheduled software updates, patch management, and database backups during the quiet night cycle.
- Escalation Handling: Collaborate with day-shift engineers to resolve complex issues that arise overnight.
- Reporting: Generate and review daily operational reports to track system stability and incident resolution times.
Qualifications
- Experience: Minimum of 2 years of experience in technical support, IT help desk, or system administration.
- Schedule: Must be available to work a rotating night shift (e.g., 10:00 PM - 6:00 AM).
- Technical Skills: Proficiency with Linux, Windows Server, Active Directory, and basic scripting (Bash/PowerShell).
- Communication: Excellent written and verbal communication skills to document issues and communicate with remote teams.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical issues independently.