Job Description
Are You a Night Owl? Join Our Elite Night Shift Team in San Francisco!
We are currently seeking a dedicated Night Shift Technical Support Specialist to join Apex Tech Solutions. If you are looking for Night Shift Jobs in San Francisco, CA that offer flexibility, premium pay, and a modern work environment, this is your chance.
Why Work With Us?
- Night Shift Premium: Earn up to $30/hour with quarterly performance bonuses.
- Flexible Scheduling: Enjoy a predictable 10 PM - 6 AM schedule.
- Modern Infrastructure: Work with cutting-edge tools like Zendesk, Slack, and remote access software.
- Growth Opportunities: Clear pathways to System Administration and DevOps roles.
As a Night Shift Specialist, you will be the bridge between our clients and our technical teams, ensuring uptime and satisfaction during off-hours.
Responsibilities
- Monitor and respond to technical support tickets via Zendesk and Slack in real-time.
- Diagnose and resolve complex hardware, software, and network issues for enterprise clients.
- Document all troubleshooting steps and resolutions in our CRM system.
- Escalate critical technical issues to the Day Shift engineering team with detailed context.
- Conduct nightly system health checks and perform routine maintenance tasks.
- Maintain high availability standards (99.9% uptime support) for all assigned accounts.
- Provide remote desktop assistance and guide clients through technical procedures.
Qualifications
- Minimum 1-2 years of experience in Technical Support, Help Desk, or IT Operations.
- Must be available to work 40 hours per week on the night shift (10:00 PM - 6:00 AM).
- Strong proficiency with Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to troubleshoot connectivity issues and resolve printer/network problems.
- Strong problem-solving mindset and ability to work independently with minimal supervision.