Job Description
Join Our 24/7 Operations Team
TechFlow Solutions is expanding our technical support department and seeking a dedicated Night Shift Technical Support Specialist to ensure our clients receive top-tier service around the clock. If you are a problem-solver who thrives in a quiet, high-focus environment, we want to hear from you. This role offers a stable schedule with competitive pay and growth opportunities.
Why Join Us?
- Competitive Pay: Hourly rate ranging from $22.00 to $28.00 depending on experience.
- Schedule: Full-time night shift (10:00 PM - 6:00 AM).
- Benefits: Comprehensive health insurance, paid time off, and retirement plans.
Role Overview
As a Night Shift Specialist, you will be the first point of contact for internal IT issues and external client inquiries during off-hours. You will play a critical role in maintaining system uptime and resolving technical roadblocks that prevent our teams from working efficiently.
Responsibilities
- Monitor server infrastructure and network performance alerts during night hours.
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Perform routine system patches, updates, and security scans.
- Document all technical issues, resolutions, and incident reports in the ticketing system.
- Collaborate with the day shift team to ensure seamless handover of unresolved tickets.
- Assist in the deployment of new hardware and software configurations.
- Maintain a clean and organized workspace to ensure safety compliance.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology preferred.
- Minimum of 1-2 years of experience in IT support or a related technical field.
- Must be available to work rotating night shifts (10 PM - 6 AM) on a full-time basis.
- Strong knowledge of Windows and Linux operating systems.
- Experience with remote desktop tools (TeamViewer, LogMeIn, RDP) and ticketing systems (Jira, ServiceNow).
- Excellent troubleshooting skills and attention to detail.
- Ability to work independently with minimal supervision.