Job Description
Launch your career in technology with TechNova Solutions! We're seeking motivated entry-level IT Support Specialists to join our dynamic team immediately. No experience necessary - we provide comprehensive training and mentorship to help you grow. Join our innovative Austin-based company and gain hands-on experience in network administration, cybersecurity, and client support while working with cutting-edge technologies.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service records
- Collaborate with senior engineers to resolve complex technical problems
- Assist with cybersecurity protocols and data protection initiatives
- Train end-users on new technologies and best practices
- Participate in IT infrastructure upgrades and system migrations
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license and reliable transportation