Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our dynamic team in San Francisco, CA. If you are ready to start immediately and thrive in a 24/7 environment, this is your opportunity to advance your career.
As part of our elite support team, you will ensure our clients receive seamless service around the clock. We offer a competitive benefits package and a collaborative culture that values your input.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat.
- Manage and resolve technical tickets within defined Service Level Agreements (SLAs).
- Monitor system health and perform routine system checks during off-peak hours.
- Document all technical interactions and resolutions accurately in the CRM.
- Collaborate with day-shift teams to ensure seamless knowledge transfer.
- Maintain a professional demeanor during high-pressure periods.
- Assist in the implementation of software patches and updates.
Qualifications
- High school diploma or GED required.
- 1+ years of experience in IT support or customer service.
- Basic understanding of Windows, Linux, and network protocols.
- Strong written and verbal communication skills.
- Reliable transportation for the night shift commute.
- Flexibility to work rotating shifts, holidays, and weekends.
- Proficiency in using ticketing systems (e.g., Zendesk, JIRA).