Job Description
Are you a tech-savvy problem solver looking for a rewarding night shift opportunity in the heart of San Francisco? Apex Tech Solutions is expanding our 24/7 technical support team and is seeking a dedicated Technical Support Specialist to join us immediately.
In this role, you will be the first point of contact for our enterprise clients, providing critical technical troubleshooting and ensuring seamless service delivery during our peak operational hours. If you thrive in a fast-paced environment and want to start your career (or advance it) right now, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin supporting clients within 48 hours.
- Competitive Pay: Earn between $28.00 and $35.00 per hour based on experience.
- Night Shift Perks: Enjoy a quiet working environment with reduced distractions and a comfortable shift schedule.
- Modern Tech Stack: Work with the latest CRM and remote support tools.
Don't miss this chance to be part of a growing team in San Francisco. Apply today!
Responsibilities
- Provide expert technical troubleshooting and support to clients via phone and chat during the night shift.
- Manage and resolve incoming support tickets with a focus on speed and accuracy.
- Document all interactions and resolutions in our CRM system to maintain accurate service logs.
- Collaborate with the day-shift team to ensure seamless handover of complex issues.
- Identify patterns in technical issues and provide feedback to the product development team.
- Adhere to all company policies and security protocols while handling sensitive client data.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
- Previous experience in customer support, technical helpdesk, or a related field.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently and stay focused during night hours.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and CRM software.
- Basic knowledge of Windows, macOS, and common office applications.