Job Description
Are you a people person looking for a rewarding career opportunity in the heart of Chicago? LocalConnect Solutions is seeking a dedicated Part-Time Customer Experience Associate to join our growing team. We pride ourselves on delivering top-tier local service and value building long-term relationships with our community.
As a part-time team member, you will play a crucial role in ensuring our clients receive exceptional support. This is a fantastic opportunity for students, retirees, or anyone seeking a flexible work-life balance without compromising on professional growth.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay ranging from $18.00 to $25.00.
- Comprehensive training and clear career advancement pathways.
- A supportive and inclusive company culture.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Accurately process customer orders, returns, and account updates using our CRM software.
- Identify opportunities to upsell products and services to meet departmental sales targets.
- Document all customer interactions and feedback in our internal systems to improve service protocols.
- Collaborate with cross-functional teams to ensure a seamless customer journey.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent; some college coursework is a plus.
- Minimum of 1 year of experience in customer service, sales, or a related field.
- Excellent verbal and written communication skills with a clear, professional phone voice.
- Strong problem-solving abilities and attention to detail.
- Reliable high-speed internet connection and a quiet workspace for remote or hybrid options.
- Ability to work a flexible schedule, including evenings and weekends, as required by business needs.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).