Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist at Urban Hospitality Group! We're seeking enthusiastic individuals to deliver exceptional service in our vibrant downtown San Francisco location. This role offers flexible scheduling perfect for students, professionals, and anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment. Be part of San Francisco's premier hospitality experience while growing your career in customer service.
Responsibilities
- Deliver outstanding customer service through in-person interactions and digital channels
- Manage guest inquiries, bookings, and resolve service issues with empathy
- Process transactions accurately using our POS system
- Maintain immaculate facility standards and inventory management
- Collaborate with team members to ensure seamless operations
- Contribute to positive guest experiences through personalized recommendations
Qualifications
- High school diploma or equivalent (students welcome)
- Minimum 6 months customer service or retail experience
- Strong communication and interpersonal skills
- Basic computer proficiency with POS systems
- Flexible availability including evenings and weekends
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude and problem-solving mindset